1. BACKGROUND
When you share personal data with Aesy Liften B.V. (“Cibes” or the “Company”), it is important that you feel confident that your privacy isprotected. This Privacy Policy explains how Cibes processes personal data in accordance with applicable data protection laws. Protecting your privacy and maintaining your trust are important to us.
This Privacy Policy describes how Cibes collects, uses, and processes your personal data when you are a customer, apply for a position, visit our website(www.aesyliften.nl), use our application, or represent a company that is a customer, prospective customer, distributor, or business partner of Cibes. It also explains your rights and how you may exercise them.
If you have any questions regarding this Privacy Policy, please contact us at [email protected].
2. DATA CONTROLLER
Aesy Liften B.V., registered with the Dutch Chamber of Commerce under number 09148874, with its registered office at Mercurion 30, 6903 PZ, Zevenaar, The Netherlands, is the data controller responsible for the processing of your personal data in accordance with applicable data protection legislation.
Cibes has appointed a data protection team responsible for monitoring compliance with data protection laws and overseeing the Company’s processing of personal data. You can contact the data protection team via [email protected].
3. WHAT PERSONAL DATA DOES CIBES PROCESS?
Personal data means any information that can directly or indirectly identify a natural person. Examples include names, contact details, photographs, and IP addresses.
Processing refers to any operation performed on personal data, including the collection, storage, use, disclosure, transfer, and deletion of such data.
Customers (Private Customers and Sole Proprietorships)
Cibes may collect and process the following categories of personal data:
- Personal and contact details, including name, personal identification number or company registration number, postal code, telephone number, email address, title, and related information.
- Information provided through email correspondence, social media interactions, or other communication channels.
- Customer survey responses and customer evaluations.
- Purchase and payment history.
- Payment information, including bank account details, IBAN and SWIFT information.
- Login credentials and access rights, such as usernames and passwords for Cibes’ ordering systems.
- Information required for warranty administration.
- Information provided in connection with service requests or customer support.
- Where applicable, information relating to company events and meetings, including dietary preferences, allergies, and disabilities.
- Where applicable, CCTV footage recorded by security cameras installed on or around Cibes premises.
Representatives of Customers and Business Partners
Cibes may collect and process the following personal data relating to representatives of companies or organizations:
- Personal and contact details, including name, postal address, telephone number, email address, title, position, and employer.
- Information provided through email correspondence, social media interactions, or other communication channels.
- Login credentials and access rights for Cibes systems.
- Where applicable, date of birth, nationality, photograph, and identification details.
- Where applicable, information relating to company events and meetings, including dietary preferences, allergies, and disabilities.
- Where applicable, CCTV footage recorded on or around Cibes premises.
In most cases, this information is obtained from the company or organization you represent. However, information may also be collected directly from you, for example through correspondence, meetings, events, or social media interactions. Cibes may additionally receive personal data from other companies within the Cibes Lift Group or from business partners. Where necessary, external information providers may be used to obtain supplementary business contact information.
Prospective Customers and Representatives of Prospective Customers
Cibes may collect and process the following information:
- Personal and contact details, including name, postal address, telephone number, email address, title, position, and employer.
Website Visitors and Application Users
When you visit the Aesy Liften website or use our application, Cibes may collect:
- Technical information such as IP address, MAC address, URL data, unique device identifiers, browser type, language settings, operating system information, general geographic location, device performance data, and cookie-related information.
Recruitment and Job Applications
In connection with recruitment activities, Cibes may collect and process:
- Personal and contact details, including name, address, email address, telephone number, title, and employer.
- Information contained in CVs, résumés, and cover letters.
- Profile photographs, where applicable.
- Any additional information provided during the recruitment process.
- Where applicable, CCTV footage recorded during visits to Cibes premises.
Personal data is collected directly from applicants or via recruitment agencies.
4. PROCESSING OF YOUR PERSONAL DATA
Cibes processes personal data for specific purposes and on the basis of applicable legal grounds under the General Data Protection Regulation (“GDPR”).
Cibes will not retain personal data longer than necessary for the purposes for which it was collected, to comply with legal obligations, or to safeguard the legitimate interests of the Company, such as in connection with legal claims or proceedings. Personal data will subsequently be deleted or anonymised where appropriate.
| Customers (Private Customers and Sole Proprietorships) | ||
|---|---|---|
| Purpose | Legal Basis | Retention Period |
| Managing the customer relationship, including the delivery of products and services and servicing existing Cibes products. | Performance of a contract. | Data is retained for the duration of the customer relationship and as long as contractual obligations remain. |
| Compliance with legal obligations, including accounting and safety requirements. | Compliance with legal obligations. | Certain personal data is retained for seven years in accordance with applicable accounting legislation. |
| Sending newsletters, invitations, and marketing communications. | Legitimate interest. | Data is retained until the business relationship ends or you unsubscribe from communications. |
| Conducting customer satisfaction surveys and market research. | Legitimate interest. | Data is retained for the duration of the customer relationship or as long as contractual obligations remain. |
| Managing payments, purchase history analysis, and improving sales and customer experience processes. | Performance of a contract and legitimate interest. | Data is retained for the duration of the customer relationship or as long as contractual obligations remain. |
| Handling complaints, warranty claims, customer service, and support requests. | Performance of a contract and legitimate interest. | Data is retained for the duration of the customer relationship or as long as contractual obligations remain. |
| Protecting company premises and investigating security incidents. | Performance of a contract and legitimate interest. | Data is retained for the duration of the customer relationship or as long as contractual obligations remain.. |
| Protecting company premises and investigating security incidents. | Legitimate interest. | CCTV footage is retained for a maximum period of one month unless required for investigation purposes. |
5. HOW CIBES PROTECTS YOUR PERSONAL DATA
Cibes implements appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, alteration, or destruction in accordance with applicable data protection legislation.
Such measures include, but are not limited to:
- Access control systems;
- Encryption technologies;
- Internal security policies and procedures;
- Restricted access to personal data;
- Physical and digital security safeguards.
6. TRANSFER OF PERSONAL DATA TO THIRD PARTIES
Cibes does not sell personal data to third parties for marketing purposes.
Personal data may be disclosed to third parties where necessary to fulfil contractual obligations, comply with legal requirements, or support legitimate business operations.
Personal data may be shared with:
| Third Party | Purpose of Transfer |
| Companies within the Cibes Lift Group | Shared operational functions such as IT, administration, and marketing support. |
| Cloud service providers | Hosting and storage of business information and systems. |
| Suppliers, distributors, installation companies, and business partners | Delivery of products and services and support of operational activities. |
| Government authorities | Compliance with legal obligations or official requests. |
| Potential buyers or investors | In connection with a merger, acquisition, or transfer of business activities. |
Cibes aims to process personal data within the European Union (“EU”) and the European Economic Area (“EEA”). However, certain service providers, including providers such as Google and Amazon, may process data on servers located outside the EU/EEA, including in the United States.
Where personal data is transferred outside the EU/EEA, Cibes will ensure that appropriate safeguards are implemented in accordance with applicable data protection legislation to protect your personal data.
Aesy Liften uses Xandr’s advertising platform. Within this network, data is stored in web browser cookies to analyze the effectiveness of advertising campaigns and to further optimize our campaigns based on these insights. Aesy Liften does not share any personal data with Xandr. For more information about Xandr, please visit their privacy policy.
7. SOCIAL MEDIA
Cibes maintains a presence on social media platforms such as Facebook, Instagram, and LinkedIn. For information regarding how these platforms process personal data, please refer to the privacy policies of the respective providers.
Cibes processes personal data via social media channels for the purpose of communicating with customers, prospective customers, and business partners, improving accessibility of customer service, and promoting its products and services. Such processing is based on Cibes’ legitimate interest in maintaining and developing its business relationships and brand presence.
8. YOUR RIGHTS
Under applicable data protection legislation, you have the right to:
- Request access to your personal data;
- Request correction of inaccurate or incomplete personal data;
- Request deletion of your personal data under certain circumstances;
- Request restriction of processing;
- Object to certain processing activities;
- Withdraw consent where processing is based on consent;
- Request data portability in a structured, commonly used, and machine-readable format;
- Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
If you wish to exercise any of your rights or have questions regarding Cibes’ processing of personal data, please contact us using the contact details provided below.
9. COOKIES
Cibes uses cookies and similar technologies to enable website functionality, improve user experience, and analyze website traffic.
Additional information regarding the cookies we use, the purposes for which they are used, and how you can manage your cookie preferences can be found in the “Cookie Settings” section located in the footer of our website.
You may withdraw or modify your consent to cookies at any time.
10. LINKS TO EXTERNAL WEBSITES
The Cibes websites, including www.aesyliften.nl, may contain links to third-party websites that are not operated or controlled by Cibes. These external websites are not governed by this Privacy Policy, and Cibes accepts no responsibility for their content or privacy practices.
11. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, or if you wish to exercise your rights, please contact:
Aesy Liften B.V.
Mercurion 30
6903 PZ Zevenaar
The Netherlands
Email: [email protected].
12. Changes to this privacy policy
Cibes reserves the right to amend or update this Privacy Policy at any time. Any changes will be published on this website together with the effective date of the updated Privacy Policy.
Where appropriate, Cibes will make reasonable efforts to inform customers and business partners of material changes to this Privacy Policy.